CE
Chane E

1 reviews | Active since Sept 2013

01 Nov 2015, 13:31

No use

I called though as I was under the impression that I was paying R135 per month but my instalment is actually R153 which is okay however I then asked to advise how much months I have left on the contract and the commitment amount but she did not want to assist me as she says I need to call the cancellations department tommorow. I then advised for her to check on my invoice as it always states there but she was adamant that I need to call back. She obviously doesnot know how to do her job and didn't like a customer advising her where to have a look... feel free to listen to the recording as I am not happy with the way she assisted me. I had to contact a cell c store in Somerset Mall where Faizel Gordon assisted me with brilliant service.

0
Replies (1)
Cell C
Cell C's reply02 Nov 2015, 08:48
Official
Hello NaeNae,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,