No urgency to assist with a client complaint.

What a shocking experience i have had with cell c! Pity i am bound by a contract..... This is written notification that until my complaint is dealt with, I will be advising my bank to put a stop on your debit order. Cell c has ****** money from me and committing ***** and yet they don't see the urgency of getting the case sorted out. On 14 January 2015, i lodged my query and it was found that the upgrade i did in November 2014 had not been loaded correctly by the store consultant. Ie the discount was not loaded as per the advertised special. I keep getting promised by various of the call centre employees that they will give me feedback in 24 hours and yet I get no calls. People like Meeghan and Kagiso in escalations team. I get sms's stating query will be solved in 48 working hours. But still nothing. Nearly 3 weeks later.. I am now tired of calling cell c. So until i become a valued and respected client again and have my query resolved, I will not be paying you for a service that is not being fully adhered to.<br> Regards<br> Anne.