No upgrade received after 5 months

Worst service ever. Have been waiting for my upgrade for more than 5 months. I was forced to change my upgrade order after 4 months, now again still waiting for the 2nd upgrade order for more than a month. I already bought the cover and screen protector for the A72 and active 2 watch as i was told I will have it in 7 days. When am I getting my order. Every day that i phone you get cut off t least 4 times and when you do get through the answer is "No Stock" and no one knows when it will be coming in. When I ask on Hello Peter and Facebook I get the std answer from everyone "It is coming soon". Can you please decide what is the story and who is lying to me and who refuses to follow up and get back to me on when I will have it. Call ref after call ref and not one person gets back to me to say what is going on. Do I need to drive to your head office and demand an answer.