No to bad service and empty promises of 48 hours and now standing at 96 hours and nothing

No to bad service. After being involved in a smash and grab and my phone ******. Reported my incident, had to supply my ****** devices number, which I did that afternoon, and still my device was not black listed as Cell C call center did not pick up my device (which I purchase during my upgrade from Cell C). More than 4 days after reporting and expecting feedback within 48 hours, I still have had feedback. I have been a customer of Cell C for more than 17 years, and at this stage I wish I could just cut this loss, as they are not customer focused. During the week I did give a the call center a call to ask about the progress and still nothing, some "back office" will contact me...3days later still nothing, maybe they don't have air time.