BJ
Bronwyn J

1 reviews | Active since Jan 2017

27 Jan 2017, 15:05

no title is good enough to explain how TERRIBLE they are

<p>I have been with Cell C for more than 5 years close to 10 and for such a long standing customer who pays on time I am now finally at the point where my patience has run dry with the **** service i receive from not only the stores but to the call centre. You have *********** people all over. I want out of my contract and i will do everything in my power to get rid of Cell C. WORD of advice to anyone thinking of taking out a contract - RUN as far as possible away and rather use Telkom, there service and rates are by far much better!!!!!!!</p>

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Replies (3)
Cell C
Cell C's reply27 Jan 2017, 15:11
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the respective managers and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply30 Jan 2017, 08:59
Official

Derrick has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Cell C
Cell C's reply31 Jan 2017, 09:44
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN