No Surprises yet again!

Dont know why I am surprised anymore? Your customer service is pitiful. I cannot seem to understand why I must ALWAYS resort to this platform to get answers from you. I app**** for an upgrade on 09/01/2019 on my line ********** 157. When i app****, I as informed that there was not stock, but it should be arriving later that week or early the following week. On 15/01/2019 I called to check on the stock. I was told you still didn't have and cant give me an answer when you will get. I immediately emailed you via the Cell C app requesting a definite date for stock arrival. I get an email back on 16/01/2019 [no call!!] to say I must call your call center - DONE THAT ALREADY!! On 20/01/2019, another email confirmed receipt of my query and that they will look into it. Question - what happened to trying to RESOLVE a query within 48hrs????????