No Surance

<p>I have been trying to get my insurance claim looked at since 12 June 2017, I logged a claim and never got contacted by anyone until I made contact my self, and I was then told to book my phone in at any store, which I did, the qoute from the repairs was sent to me, and not me and CSurance collectively, and I then had to make contact myself as the 24 hour SLA stated on the acknowledgement emails from Csurance, were clearly never gonna me met.</p> <p> </p> <p>I then took it upon myself to send the qoute to CSurance, and once again as expected no one got back to me, but the nightmare that I face now is that Csurance are mission impossible 6 to get hold off, I have never seen a contact centre that has a message around experiencing high call volumes everyday, and have been waiting for 30 minutes to get to someone on the other end on a daily basis (why I keep holding that long I cant tell you)</p> <p> </p> <p>I now understand why Cell C and every organisation linked to it have such bad reviews everywhere, if its not for the lack of network coverage, its the fact that they dont have variety of phones that one can chose from, and if not that its how pathetic their service is.</p> <p> </p> <p>I would assume that for a company that is struggling and fighting for its life, you will at least try and retain the customer base that you have by offering world class service, because your competition, even though they are bad in some scenarios, they excel is some, which is why they continue to keep or grow their market share.</p> <p> </p> <p> I regret getting involved with this business, as even some government businesses are getting better at their servicing, so I dont quite know who I can compare you with, you are definetely market leaders in bad service.</p> <p> </p> <p>My ticket id at CSurance is: 543083.</p> <p>Thanks</p> <p>Nhlanhla</p>