No support or help!

Cell C has terminated their agreement with Virgin Mobile 2 months earlier than agreed upon. We as Virgin customers must port to another service provider. To do this the new service provider sends a request to port and one then receives a Pin no to kickstart the process. I do not receive the pin per sms and has tried many times through Vodacom, no success!!!! There is absolutely no support from Virgin or Cell C. I need this no urgently for business purposes!!!!!!!!