No support on fibre

Item: Cell C
Rating: 1
Author: Kobus B

After holding for 8 minutes on the support line, the operator could not assist me and had to send an email detailing my issue to the 'back office'. The 'back office' was supposed to come back to me the next day. At 1700 the 'back office' had not made any contact, and after holding on for 12 minutes trying to reach the support line again I finally gave up. All I needed was to have the PPP username and password in order to connect a new router. Am changing ISP.

Helpful (0)

Replies (3)

Cell C's replyOfficial

01 Oct 2018, 08:58

Good morning Kobus

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C's reply01 Oct 2018, 08:58

Official

Good morning Kobus

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Kobus B's updateReviewer Update

03 Oct 2018, 10:46

Thank you Cell C, especially Moses Mo***eng and Wynand from Fibre Support. My issue has been resolved. It is a pity that I only got a response once logged on hellopeter, it need not have gone this far, it was only a username and password and could have been handled on my first call.

Kobus B's update03 Oct 2018, 10:46

Reviewer Update

Cell C's replyOfficial

03 Oct 2018, 11:22

You're welcome and thank you for sharing your appreciation with us.

We have forwarded your feedback to Moses, Wynand, and their superiors.

Have a great day.

Regards

Cell C | PN

Cell C's reply03 Oct 2018, 11:22

Official

You're welcome and thank you for sharing your appreciation with us.

We have forwarded your feedback to Moses, Wynand, and their superiors.

Have a great day.

Regards

Cell C | PN