No support in ***** case from Cell C

A few weeks ago I received a call from a debt collecting agency claiming to be working on behalf of Cell C. I was informed that a contract had been opened a year ago in my name which I was liable for. The outstanding balance runs into tens of thousands of rands.

I immediately called Cell C to get further information. I have called at least ten times and had my case “escalated” again and again. I have also emailed their ***** division on five separate occasions without a single reply.

I am unable to get any detail on this so called contract - where it was opened, who signed for it - nothing. I eventually got one of their consultants to follow up for me only to receive the following as a response:

“I am very sorry for taking too long to get back to you. I have been trying to get you assistance and have recently spoke to one of my seniors about you query. It is very unfortunate that the copy of the ********** account is not found on the system reason being that the account was permanently deactivated due to non payment.”

Without providing any supporting evidence, Cell C have sent a debt collecting agency after me.

What is my next step as Cell C are not prepared to respond to any queries - either through their call centre or ***** division.