BJ
BUFF J

1 reviews | Active since Jan 2012

14 Jul 2015, 17:09

NO Stock, NO feedback, 15 calls made thus Far!!!!!

I upgraded my contract on 07.07.2015. Was told it would take 2 days for my samsung S6 to arrive.<br> <br> I had to call Cell C every day to follow up only to find out the initial order was cancelled due to no wireless chargers available. i confirmed i accept the normal charger. Cell C confirmed they have stock and it would be released.<br> <br> It is now the 14.07.2015 and i am still waiting and received another B.S story from Cell C stating the initial order was cancelled and now they need to reprocess the first application.<br> I called 6 times today with no luck.<br> Needed to redo the application AGAIN. ***!!!<br> YOUR CONSULTANTS ARE IDIOTS, THE ONE HAND DOESNT KNOW WHAT THE OTHER DOES.<br> Cell C you are a headache in my life...im leaving for overseas soon and need the phone before i leave. The most recent consultant i spoke to gave me a ref number ***. What for i dont know. <br> Nobody gets to back me!!!<br> <br> After being transferred from pillar to post, calls being cut and no one being able to help me no one has still called me back.<br> <br> your service needs serious attention, you deduct my payments every month with no issues but when service is required you FAIL FAIL FAIL FAIL FAIL FAIL FAIL F

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Replies (1)
Cell C
Cell C's reply15 Jul 2015, 07:35
Official
Hello joelbuffiet,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN