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Chantel R

1 reviews | Active since Sept 2014

19 Sept 2017, 15:13

No stock for weeks

From 1 September we have been trying to upgrade our contracts (2 contracts) to Nokia 6 phones. We spoke to 3 branches (multiple times) at Mall @ Reds, Centurion Mall and Menlyn Mall but they keep telling us they are waiting for stock. This is highly unacceptable as it has been 19 days already that no one comes back to us and each time we phone we get the same response. But we keep getting ads for the phones and specials they are running. The fact is they must make sure to get enough stock if they run a special on a phone or keep their promises by contacting us when they get the phones in stoc****!

0
Replies (11)
Cell C
Cell C's reply19 Sept 2017, 15:37
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply20 Sept 2017, 08:12
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply21 Sept 2017, 13:31
Official

Theodorah has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

CR
Chantel R's update03 Oct 2017, 12:29
Reviewer Update
So yes... I did receive these calls and was promised that I would receive the phones by last week... Still waiting and have not heard a word again!!!!!! I also asked that tne new contract will commence from 1 October but I am still on the old contract. This is so pathetic! I think the best would be for cellc to offer me other phones on the same package and same amount per month because this is totally unaccaptable. They obviously do not care about customer service and satisfaction
Cell C
Cell C's reply03 Oct 2017, 15:31
Official

Thank you for bringing this matter to our attention.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

CR
Chantel R's update04 Oct 2017, 11:51
Reviewer Update
Pathetic pathetic pathetic!!!!! So at last I received a package just now for 1 phone????? I called cellc and what did they tell me? They are STILL waiting for stock. How can they not call me to inform me that now I was only getting 1 phone and still need to wait for the other???? The time has come to offer me another phone to fix your lack of customer service! I also advises that I want the new contracts to start on 1 October but now they tell me it will only start on 7 November?????? I need thia sorted out before the end of the week or I will cancel both contracts
CR
Chantel R's update05 Oct 2017, 09:48
Reviewer Update
Waiting.... Waiting.... Waiting. Call me urgently on how you will resolve this ongoing issue!!
Cell C
Cell C's reply05 Oct 2017, 10:33
Official

Hi Chantelle

We apologize for the poor service, you will be contacted for further assistance.

Regards

Cell C | PN

CR
Chantel R's update06 Oct 2017, 12:06
Reviewer Update
Ok well... It seems I will need to cancel both contracts as STILL I have not received a single call from cellc. I will definitley make sure to advise everyone I know to do the same as I will definitely not recommend cellc to anyone again.
CR
Chantel R's update06 Oct 2017, 17:11
Reviewer Update
Why has my stars been changed to happy customer? I am most definitely not happy!!! Still received no response
CR
Chantel R's update11 Oct 2017, 14:30
Reviewer Update
AGAIN I received a call from a lady in the social media department and AGAIN she said she was going to assist me. But AGAIN I did not receive a call back and still waiting for my phone and 2 powerbanks...... I think it would be save to say that I want to cancel both my contacts so hopefully a consultant will call me to assist with the matter.