No sim swap for 3 weeks and counting

I guess CellC only resolves queries that go through hello peter. I have requested a sim swap 3 weeks ago but have not yet received it since. Its the festive season where alot of ********** activities go on but I cannot see what happens with my bank account because my cellphone service provider cannot perform a simple sim swap. The only reason I moved from Vodacom to cellC was the price but it is not worth the non existant customer service.