No signal? Not our problem

<p>I have joined Cell C at the end of 2015 because they offered some competitive rates, and a lot of people told me they have upped their game and their signal is much better than it was a while back.</p> <p> </p> <p>When I started the signal was really bad at my residence, but luckily they had a roaming contract with Vodacom so I used the roaming permanently and never had an issue.</p> <p> </p> <p>They then apparently upgraded the network in my area and the roaming agreement was terminated, which left me high and dry.</p> <p> </p> <p>I logged a complaint with Cell C about the poor signal and it was referred to the technical dept. They phoned me to say they will be conducting an investigation into the poor signal and will give me feedback. </p> <p> </p> <p>After a few days, they contacted me and told me that I am unfortunately just out of range of their network and that there is nothing they can do for me. I asked them if they could install a signal amplifier in my home, and their reply was that my average spend on my account is only R1440 per month and I will have to install such an amplifier at my own cost which starts at R7000.</p> <p> </p> <p>So now I am stuck with a contract which costs me R1300 per month (unlimited calls package, unfortunately very limited reception and service) and I cannot use it. I had to buy a second Vodacom phone to have my Cell C missed calls diverted to, otherwise I miss all my calls. </p> <p> </p> <p>Very frustrated and very disappointed</p> <p> </p> <p>Regards,</p> <p>Justin</p> <p> </p> <p> </p>