1 reviews | Active since Jun 2017

26 Jun 2017, 13:51

NO signal , NO network

<p>I as well as my whole family have cell c contracts which unfortunately we are unable to change until the contrats are over. I moved into a new home 1 yr ago and from that time, we have no signal and no networ when we at home. We have all tried contacting cell c , and each promise to come and sort it have failed.</p> <p>In May , I posted online about them to which they rep**** that they are coming to install a tower. This was one month ago and up until now nothing.</p> <p>This is the worst service ever as our mobile only work when we not at home.</p> <p> </p> <p>Below all responses</p> <p> </p> <p>Comments Sort by: Date | Rating<br />N 3rd of May, 2017 by @cellc_support 0 Votes<br />Good Day</p> <p>Thank you for posting to us. We'd like to apologize for the inconvenience and frustration caused by this issue.<br />The matter has been escalated and our team will be calling you to provide assistance.</p> <p>^NS<br />Reply<br />N 23rd of May, 2017 by s157 0 Votes<br />I am from Blinbonnie Road, Bonela, Mayville, Durban.<br />I have the same issue, no signal for over a yr now. Each time we call cell c, they give us a ref number and say a technician will be dispatched to sort this. Nothing is been done. Ther is no tower by us which I have repeatedly said but no help. All my neighbours and my family use cell c but if this continues I think we will have to change networks. No 48.<br />Reply<br />N 23rd of May, 2017 by s157 0 Votes<br />@s157 My number is ********** 696, other ********** 981 plus ********** 344 all have called in.<br />Reply<br />N 23rd of May, 2017 by @cellc_support 0 Votes<br />@s157 Dear Ms. s157</p> <p>Thank you for providing us with your details and taking our call.</p> <p>The matter has been escalated to Networks for further assistance and we'll be keeping you in the loop regarding any developments in the escalation.</p> <p>^NS<br />Reply<br />N 29th of May, 2017 by s157 0 Votes<br />@@cellc_support Good day,</p> <p>This has still not been sorted. No one has come to check.Someone called on Friday and I told them to come after 3 but nobody came<br />Reply<br />N 30th of May, 2017 by s157 0 Votes<br />@s157 So today i got a call stating that they have checked the area and decided to install a tower as there is no tower there which i did state initially. I asked when and the response was that they dont know when. So please tell me how long will I be waiting, another year or two<br />Reply<br />N 1st of Jun, 2017 by s157 0 Votes<br />@s157 Can I please get a response.</p>

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Replies (11)
Cell C
Cell C's reply26 Jun 2017, 14:27
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Jun 2017, 08:17
Official

Hi Sharon

Kindly respond to Theodorah's email for further assistance.

Regards

Cell C | PN

Best regards,

's update27 Jun 2017, 09:41
Reviewer Update

Hi,

I did reply yesterday

Cell C
Cell C's reply27 Jun 2017, 15:46
Official

Please be advised that Theodorah has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Best regards,

's update03 Aug 2017, 15:27
Reviewer Update

Please note that I was called on the 28 June and was promised that both my contracts would be reduced by 50% for 3 months until the tower is installed.. However I was debited in full for both. When I called in last week they told me they are sorting and will refund me in 2 working days. Still nothing. Ref no : ********** 087.

Cell C does not care about customers, as long as you sign the contrct with them they dont care, they will just debit even if they are not providing a proper service.

Cell C
Cell C's reply03 Aug 2017, 15:50
Official

Hi Sharon

We'll follow up on this matter and assist. Do expect communication.

Regards

Cell C | PN

Best regards,

's update29 Aug 2017, 12:52
Reviewer Update
4 months later, still nothing done, still no network , no tower installed
Cell C
Cell C's reply29 Aug 2017, 12:57
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

's update31 Aug 2017, 12:50
Reviewer Update
So , I receive a call today advising me that they dont know when a tower will be installed, they cannot promise me a date . Imagine for a whole year I wait and now I get this response. Why do I pay 3 contracts if I get no network , then if we dont pay the contract , cell c will contact us very fast for payment. Please advise if all you care about is the money or customer satisfaction cos if you did care about customer satisfaction then we will not be sitting with no network for over a year and peolple still having the audacity to call and say that they dont know when a tower will be installed. Totally unacceptable.
's update11 Sept 2017, 10:55
Reviewer Update
I would appreciate a response from cell c as we are now in September. When there is and emergency , i guess i wont be able to call for help as we have no network to even dial out from home but i guess cell c does not care. You now just ignore .
Cell C
Cell C's reply11 Sept 2017, 13:01
Official

Hi Sharon

A follow-up request has been sent and feedback will be provided.

Regards

Cell C | PN

Best regards,