NO signal , NO network
<p>I as well as my whole family have cell c contracts which unfortunately we are unable to change until the contrats are over. I moved into a new home 1 yr ago and from that time, we have no signal and no networ when we at home. We have all tried contacting cell c , and each promise to come and sort it have failed.</p> <p>In May , I posted online about them to which they rep**** that they are coming to install a tower. This was one month ago and up until now nothing.</p> <p>This is the worst service ever as our mobile only work when we not at home.</p> <p> </p> <p>Below all responses</p> <p> </p> <p>Comments Sort by: Date | Rating<br />N 3rd of May, 2017 by @cellc_support 0 Votes<br />Good Day</p> <p>Thank you for posting to us. We'd like to apologize for the inconvenience and frustration caused by this issue.<br />The matter has been escalated and our team will be calling you to provide assistance.</p> <p>^NS<br />Reply<br />N 23rd of May, 2017 by s157 0 Votes<br />I am from Blinbonnie Road, Bonela, Mayville, Durban.<br />I have the same issue, no signal for over a yr now. Each time we call cell c, they give us a ref number and say a technician will be dispatched to sort this. Nothing is been done. Ther is no tower by us which I have repeatedly said but no help. All my neighbours and my family use cell c but if this continues I think we will have to change networks. No 48.<br />Reply<br />N 23rd of May, 2017 by s157 0 Votes<br />@s157 My number is ********** 696, other ********** 981 plus ********** 344 all have called in.<br />Reply<br />N 23rd of May, 2017 by @cellc_support 0 Votes<br />@s157 Dear Ms. s157</p> <p>Thank you for providing us with your details and taking our call.</p> <p>The matter has been escalated to Networks for further assistance and we'll be keeping you in the loop regarding any developments in the escalation.</p> <p>^NS<br />Reply<br />N 29th of May, 2017 by s157 0 Votes<br />@@cellc_support Good day,</p> <p>This has still not been sorted. No one has come to check.Someone called on Friday and I told them to come after 3 but nobody came<br />Reply<br />N 30th of May, 2017 by s157 0 Votes<br />@s157 So today i got a call stating that they have checked the area and decided to install a tower as there is no tower there which i did state initially. I asked when and the response was that they dont know when. So please tell me how long will I be waiting, another year or two<br />Reply<br />N 1st of Jun, 2017 by s157 0 Votes<br />@s157 Can I please get a response.</p>
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Hi Sharon
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Best regards,
Hi Sharon
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Best regards,
Hi,
I did reply yesterday
Hi,
I did reply yesterday
Please be advised that Theodorah has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
Please be advised that Theodorah has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
Please note that I was called on the 28 June and was promised that both my contracts would be reduced by 50% for 3 months until the tower is installed.. However I was debited in full for both. When I called in last week they told me they are sorting and will refund me in 2 working days. Still nothing. Ref no : ********** 087.
Cell C does not care about customers, as long as you sign the contrct with them they dont care, they will just debit even if they are not providing a proper service.
Please note that I was called on the 28 June and was promised that both my contracts would be reduced by 50% for 3 months until the tower is installed.. However I was debited in full for both. When I called in last week they told me they are sorting and will refund me in 2 working days. Still nothing. Ref no : ********** 087.
Cell C does not care about customers, as long as you sign the contrct with them they dont care, they will just debit even if they are not providing a proper service.
Hi Sharon
We'll follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
Hi Sharon
We'll follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Hi Sharon
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
Hi Sharon
A follow-up request has been sent and feedback will be provided.
Regards
Cell C | PN
Best regards,
