MW
Michael W

1 reviews | Active since Oct 2016

28 Oct 2016, 13:25

No Signal for two weeks and Cell C not taking it seriously

<p>The Cell C signal has been down in the outskirts of Port Edward for over 2 weeks now, and the vodacom roaming signal comes and goes at 1 bar edge. (I used to have H+ for a long time now). I have contaced Cell C on numerous occasions but to no avail. As far as I'm aware, nobody has been out to check the tower and nobody has contacted me to give me any feed back. When the complaint was first taken, they never even bothered to specifiy the area where the problem is.They only escalated it as urgent yesterday after 5 calls and no signal for two weeks. Really.... Up until now even though they promised me sombody would contact me, it still hasn't happened. My next step after this is to see if I can cancel my contracts as they no longer provide a service where i work and live.</p>

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Replies (3)
Cell C
Cell C's reply28 Oct 2016, 14:23
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

MW
Michael W's update29 Oct 2016, 08:18
Reviewer Update

Cell C have once again not honoured there commitment. Nobody has contacted me as they promised to do.

Cell C
Cell C's reply31 Oct 2016, 10:16
Official

Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN