JW
Janine W
1 reviews | Active since Jun 2012
14 Sept 2015, 12:15
NO SIGNAL BUT STILL HAVE TO PAY CONTRACT
Hi, We have been complaining about this problem for the last 6 weeks without any luck. Everyone promises that the tower will be repaired within 2 weeks, every 2 weeks. The tower is number 6171 on the farm Rooigom. We are staying on a farm and especially took out Cell C because of the tower in close proximity and strong signal. The red light on the tower that warns airplanes is also out of order. This is a security issue for us, if we need to call SAPD or the farm protection services we will not be able to make this call. We also have to pay for a contract that we cannot use. You are in breach of contract for not supplying a service, and we have to keep on paying??
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Replies (1)Cell C's replyOfficial
14 Sept 2015, 12:19Hello wheathan,
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Cell C's reply14 Sept 2015, 12:19
Official
Hello wheathan,
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.
Regards
Cell C | PN
