1 reviews | Active since Feb 2018
No signal and no solution
I recently moved my contracts from Vodacom to Cell C after checking coverage map which shows the area is covered. I have been experiencing issues no connectivity dropping calls and loosing business and lots of money. Cell C has the best deals and packages that’s why I moved over. I received by far the most superb service from the Consultant at Hout Bay Store but now I’m am told that Cell C cannot assist me. This is completely uneceptable and I should not have to cancel. I am on a unlimited package plus 3 additional contracts which include tablets for my kids which were Christmas presents that they have not yet used. The complete lack of interest in resolving my problem from Cell C is quiet pathetic and would rather choose to loose me as a client and make me take the tablets away from my kids not for lack of payment but for there inability to communicate and find a solution. Rather running my business into the ground and traumatize my kids.
We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.
We have requested one of our team members to assist and a resolution will be provided. Do expect communication.
Regards
Cell C | PN
We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.
We have requested one of our team members to assist and a resolution will be provided. Do expect communication.
Regards
Cell C | PN
