1 reviews | Active since May 2016

27 May 2017, 11:33

no signal

<p>A few months ago I complained on hello Peter about not having signal, cell c got back to me and swore that they would send a signal test via email, I never got it. Some months are better than others as some months it will be a day with no signal. Recently cell c has put up new signal towers in my area, but apparently they do nothing, as this is day four with no signal, I have to keep rebooting my phone so I get signal for maybe 5 minutes. Now I cannot call you complain without answering 5 security questions I don't know as I am not the one paying for the contract. So I'm hoping that by complaining here once again that maybe cell c will wake up and fix the problem properly</p>

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Replies (7)
Cell C
Cell C's reply27 May 2017, 12:33
Official

Hi Roxanne

Sincere apologies for the poor signal you have been experiencing. We'll ensure that this matter is sorted.

This matter will be referred to our network team for further assistance.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply29 May 2017, 09:03
Official

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply29 May 2017, 11:21
Official

Moses could not get hold of you on your contact number today and has not received any response regarding the previous email he sent to you.

Regards

Cell C | PN

's update29 May 2017, 15:59
Reviewer Update

I have just received the email and have sent an alternative number

Cell C
Cell C's reply30 May 2017, 09:55
Official

Moses confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

's update13 Jun 2017, 09:35
Reviewer Update

The issue has been resolved and Moses helped a lot and was very patient. I am satisfied with the service that I have received. Thank you

Cell C
Cell C's reply13 Jun 2017, 10:51
Official

Thank you for providing us with feedback and we are happy with the way Moses assisted you.

Thumbs up to Moses!

Have a lovely day further.

Regards

Cell C | PN