No Show of my Samsung S21 and Excuses with poorly trained staff

DEAR CELL C

ABSOLUTELY DISGUSTING SERVICE !

I have called in everyday for the past 9 days asking where my phone(upgrade) is as they were supposed to deliver it at the beginning of the week, I had absolutely no problem waiting however, as mentioned, it has been 9 days with absolutely no communication , I have been transferred over a dozen times, I have been told 4 COMPLETELY different stories from 4 different staff , they have charged me R500 more than what they were supposed to have charged me , I got told after a 15 minute phone call that “they cannot help me and that I will be transferred once again” the next lady I spoke to said that she does not deal with these types of situation, it is not within her field and we will be transferred, again I was told by one staff member that they will be filling out a refund form for me, was told by another staff member that they charged me for my previous contract (when it states that my previous contract ended last month on the app and via the first staff member I spoke to)

This is not the first,second,third or fourth time I’ve had an issue with them, they are absolutely disgusting.

I'm still yet awaiting for my Samsung S21 for collection or delivery and any sort of update on my refund. Can someone please contact me?