No service....whatsoever

It does not seem like Cell C wants to do business anymore. 2 years ago I signed up for 2 contracts, pinnacle 3GB which stated that it is a month to month contract till I end it. Last month I receive an sms thanking me for my migration to a Hybrid Zero contract? I never requested a migration and immediately called the service center. I was told not to worry and that I have ‘probably been moved to a similar contract with similar benefits. When I asked what my benefits were they told me that they cannot see from their side and I have to go to a Cell C store to see. Well I don’t have a Cell C store in my town anymore and find this a bit ridiculous that a call center cannot tell me what my benefits are?? Well end of the month came, the money was not collected and no benefits were loaded. It’s as if I was cut off, thrown out and they don’t want my money any more for no apparent reason. So I called the service center again to find out what was going on and again they couldn’t help me. They said the matter had to be escalated and that I would receive a phone call shortly to resolve the matter. It’s been 2 days, no phone call and no benefits on either of my contracts. Maybe it’s just my opinion, but you cannot make money by not deducting it and not offering any benefits or services. It’s no wonder why Cell C is in so much financial trouble.