1 reviews | Active since Mar 2022
No service provided
This matter has been going on for almost a year now. My account was handed over due to an issue on their side. However because it was effecting my credit I made payment for the account in May 2022 and sent through all the documents to the relevant department. I was told it would take a maximum of 21 days to update on the ITC. I was under the impression everything was cleared. But in October 2022 it came to my attention that the matter was not settled. After calling the departments again, I was provided with a paid up letter and was told it would take a maximum 15 to 21 days to update. After 2 months the matter is still not resolved and this is effecting my credit.
No one in Cell C does their job they always say its been escalated and they waiting for feedback but its never solved. After almost a year and the payment made Cell C has still not updated the ITC for my record to be cleared.
Only reply and say they'll look into it but never follow up and provide you with feedback. I would not recommend anyone to deal with Cell C as their service is pathetic. They are quick to offer us contracts and deals but can't provide decent service. They are definitely the worse cellular providers in the country.
Only reply and say they'll look into it but never follow up and provide you with feedback. I would not recommend anyone to deal with Cell C as their service is pathetic. They are quick to offer us contracts and deals but can't provide decent service. They are definitely the worse cellular providers in the country.
I was unable to send through the credit report showing it. But I was able to send a screen shot of it still appearing on my credit score with an outstanding balance. I was told it still shows outstanding on the system to which I sent through the proof of payment and paid up letter I received from Cell C.
The apology isn't enough it would be better if this matter can be resolved already instead of saying its escalated because I am going to take legal action.
I was unable to send through the credit report showing it. But I was able to send a screen shot of it still appearing on my credit score with an outstanding balance. I was told it still shows outstanding on the system to which I sent through the proof of payment and paid up letter I received from Cell C.
The apology isn't enough it would be better if this matter can be resolved already instead of saying its escalated because I am going to take legal action.