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MS
Marc S

1 reviews | Active since Jul 2011

26 Jan 2017, 13:57

No service or resolution as usual

<p>For months now I've been complaining to Cell C about my Lte download and upload speeds. I was even given an email address to send my problems ********** but no matter how many times I email, I get absolutely nothing back fro Cell C. Nothing but poor service and silence. It appears Cell C just don't give a ****????</p> <p>See attached picture to demonstrate how pathetic my speeds are!!!!!</p>

0
Replies (5)
Cell C
Cell C's reply26 Jan 2017, 14:33
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply27 Jan 2017, 11:12
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

MS
Marc S's update31 Jan 2017, 20:13
Reviewer Update

When are you going to resolve my problem??????

MS
Marc S's update01 Feb 2017, 10:17
Reviewer Update

AS USUAL NOTHING FROM CELL C.............................. I SIT WITH A PROBLEM AND CELL C DOES ABSOLUTELY NOTHING TO HELP ME!!!!!!!!!!!!!!!!!!!!!!!

CELL C SHOULD BE ASHMED OF THEMSELVES.................

Cell C
Cell C's reply03 Feb 2017, 08:04
Official

As per feedback, one of our networks team members came to your place and performed the necessary tests and advised on a way forward.

Regards

Cell C | PN