NO service on account dispute

I am utterly disgusted with the level of service I have received from Cell C in the last 8 days. After logging an account dispute (which is their fault after Phono Madisela *****ed up my contract upgrade), I have spent the last week being transferred from department to department, each one blaming someone else and NOBODY getting back to me. The chain is now about 12 people long, I have been promised resolution on the supposedly escalated matter three times and I am STILL clueless as to what is going on.<br> <br> Not ONE of the people who promised to call me back have done so. Not ONE promise made has been kept. Since 01 March 2015 I have spent TWO HOURS AND ELEVEN MINUTES in total on the phone to customer care.<br> <br> The only modicum of a happiness came from Bridgette in the Upgrades Department whose happy attitude and helpful nature was delightful. Her colleagues have proven to be arrogant, dishonest and in the case of Phono, careless.<br> <br> This is the first time I have had a problem with Cell C of any sort - such a disappointment because I have referred several friends, colleagues and family members to Cell C when other networks have let them down. That billboard is proving to be true.<br> <br>