NO SERVICE / NO STOCK / RUDE!!!

Item: Cell C
Rating: 1
Author: Elsa B

I upgrade middle Jan via the phone. The consultant confirmed that they do have stock on hand of Samsung A32 and Samsung A12 as i was upgrading to a combo deal. I repeatedly asked her to make sure they have stock on hand, otherwise I can go to a store. She confirmed there is stock. It is now 10 Feb 2022 and no phones have been delivered. After numerous calls to the follow up department, and them being rude and sarcastic on the phone and also refusing to assist me, still nothing. Clearly the sales lady ****, and please check the recording, as I was informed repeatedly that the call is being recorded. All they say is no stock and no date when they will receive stock. This is ridiculous!!!! Worst service I have ever received !!!!!

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Elsa B's updateReviewer Update

14 Feb 2022, 10:02

Good day. Thank you for replying. However, it does not resolve the issue on hand. If the phones that I selected are not available, I think it is only far that you offer me phones of the same standard/specs or higher, at the same price. It is ridiculous to have to wait a month, with still no resolution to the problem. Today is 14 February 2022. When will the phones be delivered ? The mistake was not on my part. It was the sales consultant of CELL that clearly **** to me about there being stock on hand, plus the unhelpful and rude agents in the follow up department. This needs to be sorted immediately. Please contact me on *** urgently

Elsa B's update14 Feb 2022, 10:02

Reviewer Update