no service no sim swop

I didn't have the service on my cellphone on the 13/11/15 and called Cell C customer services they told me that my sim card has a fault and should replace it with a sim swop, I did try today the 14th November and was told by the consultant that it will take 2 to 4 hours for me to get a response. I waited for the 4 hours and checked the progress and another consultant told me that I should wait I will get a response today I called again another consultant seemed suprised that the information i was given is incorrect and should have been told that there isn't a sim swop department on weekends and its cell C policy and procedures, what she can see is that the case was logded today and will only be seen on Monday and by Tuesday so that means I will stay not connected not contacable for 4 days and that's the best service from CellC where their agents are giving incorrect information to customers. And suspending certain services on a weekend because we customers don't need them and if we do we have to wait until its weekdays I am extremely disappointed with Cell C right now.