1 reviews | Active since May 2016
No Service, No Customer Care and No Feedback!
<p>HEATHER NTUTU is the WORST agent ever. Shouts at me, does not respond to emails, does not take calls, and tells online agents that if Kobus contacts tell him he should stop contacting me. Then phoned in to get someone else to assist and was on the phone for 2 hours being sent to 12 different departments and no one assisiting me and telling me Heather should assist. Then finally found Jane in Business Department willing to walk the extra mile and find out what is going on, then she also dissapointed in Heather as heather does not want to take her calls. HEATHER is CELL C's WORST AGENT, and THE WORST in the world. BAD BAD! Still waiting for payout of my buy out contract after one week. Having to pay Vodacom and Cell C not paying out my money. Can someone just assist me and pay out the money you promised!!!</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN