IG
Inge G
1 reviews | Active since Jul 2010
17 Nov 2021, 12:39
No service, no coverage, no connection....
Worst "lack of service provider" in South Africa. During my latest 24 month contract, I've had no-service issues for about 7 months. During this year alone, I have not been able to make or receive calls (not even to their service centre), because of downgrades on their lines. And there is not a single CellC walk-in centre left in the Free State! Are they busy closing down without informing their customers?
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Replies (2)IG
Inge G's updateReviewer Update
17 Nov 2021, 17:06HI,
No reference number. Between 9:00 and 12:30 I could not even get through to customer care... I could not even dial 135....
When I finally got through, customer care couldn't help, so they tried to put me through to technical care. The line dropped.
Second time around I directly dialed technical care ***) and after numerous attempts, got through to customer are?!?!?! They tried to transfer me to technical care, but the line just dropped AGAIN.
No reference number. Between 9:00 and 12:30 I could not even get through to customer care... I could not even dial 135....
When I finally got through, customer care couldn't help, so they tried to put me through to technical care. The line dropped.
Second time around I directly dialed technical care ***) and after numerous attempts, got through to customer are?!?!?! They tried to transfer me to technical care, but the line just dropped AGAIN.
IG
Inge G's update17 Nov 2021, 17:06
Reviewer Update
HI,
No reference number. Between 9:00 and 12:30 I could not even get through to customer care... I could not even dial 135....
When I finally got through, customer care couldn't help, so they tried to put me through to technical care. The line dropped.
Second time around I directly dialed technical care ***) and after numerous attempts, got through to customer are?!?!?! They tried to transfer me to technical care, but the line just dropped AGAIN.
No reference number. Between 9:00 and 12:30 I could not even get through to customer care... I could not even dial 135....
When I finally got through, customer care couldn't help, so they tried to put me through to technical care. The line dropped.
Second time around I directly dialed technical care ***) and after numerous attempts, got through to customer are?!?!?! They tried to transfer me to technical care, but the line just dropped AGAIN.
IG
Inge G's updateReviewer Update
22 Nov 2021, 09:42Hello CellC,
You phoned me and promised that we will get this sorted out once and for all... Even made me go to Ackermans to buy a new simcard (because there are no more walk in stores in my province - red light!!!!).
I did my part of the deal - sitting at home with a new sim card. You were supposed to phone me back Friday 15h00 - not sure where your call centre is located, but in Bloemfontein, it is already Monday....
Was this another empty promise by CellC?
You phoned me and promised that we will get this sorted out once and for all... Even made me go to Ackermans to buy a new simcard (because there are no more walk in stores in my province - red light!!!!).
I did my part of the deal - sitting at home with a new sim card. You were supposed to phone me back Friday 15h00 - not sure where your call centre is located, but in Bloemfontein, it is already Monday....
Was this another empty promise by CellC?
IG
Inge G's update22 Nov 2021, 09:42
Reviewer Update
Hello CellC,
You phoned me and promised that we will get this sorted out once and for all... Even made me go to Ackermans to buy a new simcard (because there are no more walk in stores in my province - red light!!!!).
I did my part of the deal - sitting at home with a new sim card. You were supposed to phone me back Friday 15h00 - not sure where your call centre is located, but in Bloemfontein, it is already Monday....
Was this another empty promise by CellC?
You phoned me and promised that we will get this sorted out once and for all... Even made me go to Ackermans to buy a new simcard (because there are no more walk in stores in my province - red light!!!!).
I did my part of the deal - sitting at home with a new sim card. You were supposed to phone me back Friday 15h00 - not sure where your call centre is located, but in Bloemfontein, it is already Monday....
Was this another empty promise by CellC?