RP
Reinhardt P

1 reviews | Active since Mar 2013

22 Jul 2015, 10:24

No Service No Answers

My girlfriend and I switched to Cell C a while back. <br> <br> One day we noticed that we could not make/receive calls or use data at our complex, despite our phones showing full signal bars.<br> <br> We contacted Cell C via Autopage about this and someone was sent out to come and test the signal at our house. It became apparent that the lady was not sure what exactly she should have been doing so she tried to phone her office (from a Cell C number) and she noticed that the call would not connect. She then opted to go back to her office and ask for assistance. I have never heard of her again. The problem went away a few days later.<br> <br> We are currently facing the same problem again and it has been 14 days now. I have contacted Cell C via Autopage about the problem but I haven't heard a peep from them.<br> <br> Fact is I cannot get into my complex as the gate is controlled via cellphone. I have to wait there until someone else comes along.<br> <br> I can't phone, be phoned, sms, use data when I am near my house. Very frustrating.<br> <br> I've been with Cell C for almost a year now and must say I regret leaving Vodacom.

0
Replies (1)
Cell C
Cell C's reply22 Jul 2015, 10:31
Official
Hello *****t270,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN