AB
Altus B

1 reviews | Active since Aug 2018

10 Jan 2024, 11:24

no service- network or customer

******* network, no signal for the past 2 weeks! when contacting customer care they tell me to do a sim swop as my sim is old - but when i move out of my hometown to other areas my service is magically restored on this old sim card, and as soon as i get back it disappears again. surely I'm not the only customer in town with issues and I'm sure I'm not the first to complain. no answer from cell c about what the problem is or how and when it will be fixed, just a whole lot of beating around the bush so they can take your money at the end of the month again.

0
Replies (3)
Cell C
Cell C's reply10 Jan 2024, 11:36
Official
Dear Altus Badenhorst Thank you for contacting Cell C regarding the network issues you are experiencing.   
  
Please receive our apologies for the unpleasant experience received thus far,
 
The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
Cell C | MN

Best regards,

Cell C
Cell C's reply10 Jan 2024, 17:05
Official
Dear Altus Badenhorst

Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG

Best regards,

Cell C
Cell C's reply15 Jan 2024, 07:22
Official
Dear Altus Badenhorst

Our Team was unable to reach you on *** provide an alternative contact number or a suitable time to be contacted .

Regards
Cell C | NH

Best regards,