No service from sales consultant nor cell phone re

I upgraded beginning of February 2016. The phone i took was new on the market but highly recommended by the sales consultant as well as the cell phone rep.<br> My ear phones had no rubbers on them and therefore I am unable to use them, upon upgrading I was promised a gift set to be delivered on the 29th February.<br> Needles to say I have not received the gift set and the rep has never been back to the shop, they dont respond to my emails and the phone rings with no answer.<br> The sales consultant tells me he cant help me as it is the cell phone rep who needs to contact me but they never do.<br> If this is the servise I am receiving after being with cell c for over 6 years they can have their phone back and cancel my contract.