NO SERVICE FROM CUSTOMER SERVICE

I queried my cell phone bill on monday the 2nd of February, i was told that it was due to data charges and that a query would be logged this takes 48 hrs. I called back on Thursday,the 5th my case was not logged by Amalia i was given the reference *** and told it would take 48hrs, i called back monday the 9th, i was now told by Thabang that it takes 48 working hours in a 8 hr day, i then spoke to surpervisor Nokwando who told me it would be done in an hour and i should see an email before 5pm on Monday the 9th, it is now Wednesday the 11th of February and no email, or any other type of feedback.<br> I also logged this on the CELL C website on the 9th and still nothing