AC
Arthur C
1 reviews | Active since Nov 2018
12 May 2020, 13:22
NO SERVICE FROM CELLC
I have contacted the call center regarding an error that I have pick up on my voice data. On 2 deterrent accusations I loaded 90 minutes of voice data. the first time it only last 4 days, and on the second time only 5 days. Due to the first time that my voice data run out so fast I decided to wright down every call I make including the time,
I have noticed that every time someone contact me my minutes get deducted. I then send an email to Cellc to investigate this error, whereby Cellc send me an email stating that they cannot help my due to the fact that my sim card that I have been using for 8 years are not registered in my name. and I would need to find out who the sim card is registered and ask them to contact cellc for assistance,
This is not the first time that cellc give me really bad service, I will be be changing my service provider,
If you read this please make sure that you DO NOT go to cellc because they don't have any level of service to offer clients,
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
12 May 2020, 14:16Hi Arthur
Thank you for getting in touch with us. Kindly send us a private reply with the number in question so we can check.
^PN
Thank you for getting in touch with us. Kindly send us a private reply with the number in question so we can check.
^PN
Best regards,
Cell C's reply12 May 2020, 14:16
Official
Hi Arthur
Thank you for getting in touch with us. Kindly send us a private reply with the number in question so we can check.
^PN
Thank you for getting in touch with us. Kindly send us a private reply with the number in question so we can check.
^PN
Best regards,
AC
Arthur C's updateReviewer Update
12 May 2020, 21:27Hello Cellc
Please would you provide me with your email address whereby I can send you personally an email. I did send an email to your customer care department, but i don't think that you have recieved my email as I am still waiting for a reply
My cellphone number is ***,
You are more then welcome to contact me with regards to this matter,
Regards,
Arthur Colby
Please would you provide me with your email address whereby I can send you personally an email. I did send an email to your customer care department, but i don't think that you have recieved my email as I am still waiting for a reply
My cellphone number is ***,
You are more then welcome to contact me with regards to this matter,
Regards,
Arthur Colby
AC
Arthur C's update12 May 2020, 21:27
Reviewer Update
Hello Cellc
Please would you provide me with your email address whereby I can send you personally an email. I did send an email to your customer care department, but i don't think that you have recieved my email as I am still waiting for a reply
My cellphone number is ***,
You are more then welcome to contact me with regards to this matter,
Regards,
Arthur Colby
Please would you provide me with your email address whereby I can send you personally an email. I did send an email to your customer care department, but i don't think that you have recieved my email as I am still waiting for a reply
My cellphone number is ***,
You are more then welcome to contact me with regards to this matter,
Regards,
Arthur Colby
AC
Arthur C's updateReviewer Update
13 May 2020, 14:02Good day CellC
Hi, I cannot except your response, due to the fact when I called your call center I was advised by a team leader that I need to send an email to you, And now you want to tell me a different story again, I you say you cannot see how I call why do I need to provide the call center with cellphone number that I call. Cellc has an error whereby my voice data are getting ****** and this is not my fault I am trying everything in my power to bring this to your attaching and asking cellc to fix this but all I’m getting is reasons why you cannot assist me Do you think this is fair ?? Cellc need to work around this and refund me with the 180 min that I have lost Hope to hear from you soon Regards,
Hi, I cannot except your response, due to the fact when I called your call center I was advised by a team leader that I need to send an email to you, And now you want to tell me a different story again, I you say you cannot see how I call why do I need to provide the call center with cellphone number that I call. Cellc has an error whereby my voice data are getting ****** and this is not my fault I am trying everything in my power to bring this to your attaching and asking cellc to fix this but all I’m getting is reasons why you cannot assist me Do you think this is fair ?? Cellc need to work around this and refund me with the 180 min that I have lost Hope to hear from you soon Regards,
AC
Arthur C's update13 May 2020, 14:02
Reviewer Update
Good day CellC
Hi, I cannot except your response, due to the fact when I called your call center I was advised by a team leader that I need to send an email to you, And now you want to tell me a different story again, I you say you cannot see how I call why do I need to provide the call center with cellphone number that I call. Cellc has an error whereby my voice data are getting ****** and this is not my fault I am trying everything in my power to bring this to your attaching and asking cellc to fix this but all I’m getting is reasons why you cannot assist me Do you think this is fair ?? Cellc need to work around this and refund me with the 180 min that I have lost Hope to hear from you soon Regards,
Hi, I cannot except your response, due to the fact when I called your call center I was advised by a team leader that I need to send an email to you, And now you want to tell me a different story again, I you say you cannot see how I call why do I need to provide the call center with cellphone number that I call. Cellc has an error whereby my voice data are getting ****** and this is not my fault I am trying everything in my power to bring this to your attaching and asking cellc to fix this but all I’m getting is reasons why you cannot assist me Do you think this is fair ?? Cellc need to work around this and refund me with the 180 min that I have lost Hope to hear from you soon Regards,
AC
Arthur C's updateReviewer Update
13 May 2020, 15:28So After Cellc made contact and ask me to send them a private email they will assist me with my complaint, well guess what No Assistance from they. This is so unbelievable that a company like Cellc don't care about their clients.
If you are taking the time out to read my complaint against Cellc, please don't wast your time to think about going over to them, Cellc does not care about their clients nor try to assist you when you have a problem,
If you are taking the time out to read my complaint against Cellc, please don't wast your time to think about going over to them, Cellc does not care about their clients nor try to assist you when you have a problem,
AC
Arthur C's update13 May 2020, 15:28
Reviewer Update
So After Cellc made contact and ask me to send them a private email they will assist me with my complaint, well guess what No Assistance from they. This is so unbelievable that a company like Cellc don't care about their clients.
If you are taking the time out to read my complaint against Cellc, please don't wast your time to think about going over to them, Cellc does not care about their clients nor try to assist you when you have a problem,
If you are taking the time out to read my complaint against Cellc, please don't wast your time to think about going over to them, Cellc does not care about their clients nor try to assist you when you have a problem,
Cell C's replyOfficial
14 May 2020, 09:21Good morning Arthur
The number *** has a different account holder name, it's not under your details.
^PN
The number *** has a different account holder name, it's not under your details.
^PN
Best regards,
Cell C's reply14 May 2020, 09:21
Official
Good morning Arthur
The number *** has a different account holder name, it's not under your details.
^PN
The number *** has a different account holder name, it's not under your details.
^PN
Best regards,
AC
Arthur C's updateReviewer Update
14 May 2020, 09:41Hi, This is not my problem I bought the sim card from a store. Like I said I had this sim card for more the 8 years now, and now because I have a failed complaint you don't want to help. Cellc is *****ing peoples money and to you a R100 may not be much but for me trying to make a living it is. As per my email that I have send to - ***, Cellc need to refund me the R 100 or get to some kind of agreement with regards to this.
Cellc is trying say that my sim card is not registered in my name, so why does Cellc help me when I call in using the same number if I need assistance, If you dont want to assist me with a positive outcome I will take this complaint to Cellc management team as well as emailing your CEO Mr. Douglas Stevenson, and explain to him my disappointment of NO SERVICE from Cellc
Cellc is trying say that my sim card is not registered in my name, so why does Cellc help me when I call in using the same number if I need assistance, If you dont want to assist me with a positive outcome I will take this complaint to Cellc management team as well as emailing your CEO Mr. Douglas Stevenson, and explain to him my disappointment of NO SERVICE from Cellc
AC
Arthur C's update14 May 2020, 09:41
Reviewer Update
Hi, This is not my problem I bought the sim card from a store. Like I said I had this sim card for more the 8 years now, and now because I have a failed complaint you don't want to help. Cellc is *****ing peoples money and to you a R100 may not be much but for me trying to make a living it is. As per my email that I have send to - ***, Cellc need to refund me the R 100 or get to some kind of agreement with regards to this.
Cellc is trying say that my sim card is not registered in my name, so why does Cellc help me when I call in using the same number if I need assistance, If you dont want to assist me with a positive outcome I will take this complaint to Cellc management team as well as emailing your CEO Mr. Douglas Stevenson, and explain to him my disappointment of NO SERVICE from Cellc
Cellc is trying say that my sim card is not registered in my name, so why does Cellc help me when I call in using the same number if I need assistance, If you dont want to assist me with a positive outcome I will take this complaint to Cellc management team as well as emailing your CEO Mr. Douglas Stevenson, and explain to him my disappointment of NO SERVICE from Cellc
Cell C's replyOfficial
21 May 2020, 17:58Good day Arthur
We sincerely apologies for the unpleasant experience.
The matter has been escalated to our Support Team. We will be in touch with you shortly.
Please note that, we cannot access your account without performing the security check, for security purposes. This is done to protect you as our customer.
^NT
We sincerely apologies for the unpleasant experience.
The matter has been escalated to our Support Team. We will be in touch with you shortly.
Please note that, we cannot access your account without performing the security check, for security purposes. This is done to protect you as our customer.
^NT
Best regards,
Cell C's reply21 May 2020, 17:58
Official
Good day Arthur
We sincerely apologies for the unpleasant experience.
The matter has been escalated to our Support Team. We will be in touch with you shortly.
Please note that, we cannot access your account without performing the security check, for security purposes. This is done to protect you as our customer.
^NT
We sincerely apologies for the unpleasant experience.
The matter has been escalated to our Support Team. We will be in touch with you shortly.
Please note that, we cannot access your account without performing the security check, for security purposes. This is done to protect you as our customer.
^NT
Best regards,