No service from Cell C. NONE!

When you are a paying customer, a loyal paying customer, a fraction of some sort of service is expected. I took out an additional cell phone contract 2 weeks ago, we wanted to keep the MTN number and went through the porting process. The hand set was delivered last week Tuesday, 09 July 2019, whereby Cell C told me that the port will be completed upon receiving the phone. I have phoned Cell C everyday the past week, asking for assistance, holding, explaining, the port has not been done yet. So I have this very smart phone that I can literally do nothing with. Everyday they PROMISE me that the port will be done between 19:00-23:00 pm. Every morning NOTHING. So today marks a week, a week of Cell C not completing the port, another day where I have to phone again and get fed lies and empty promises. Thank you Cell C, how do I return a hand set and cancel a contract due to Cell C not assisting me with a simple port?