No service from Cell C

CellC must be by far the most pathetic and *********** service provider on planet earth.

How on earth do CellC send SMS’s that the debit orders were returned and request that we must make a payment into a Nedbank account, which we did; only to find out later that the debit orders also went off – so CellC received a double payment for all 4 of our contractors for the month of September. We have contacted CellC several times regarding the matter with only empty promise that they will refund the money as soon as it appears in their account, which has not happened to date. I concluded that CellC intentionally try to de***** us pertaining to the double payments, because it is already the 18th of the month and the refund still do not appear in our bank account.

CellC was called again on Friday afternoon, 15th Sept, and to great dismay the CellC representative had no idea what the difference is between a debit and a credit; only after a long debate the penny dropped? Then the CellC representative changed his story waffling that the double payments will be used for the October payment, which gives us no assurance that the debit order will not also be recovered, which will therefore still leave us with double payments.

We are in no way impressed and / or satisfied with the ***********, unprofessional and lackadaisical service, and attitude of CellC support, and have therefore made the decision to transfer all the contracts as they come to an end to a more proficient service provider.