LN
Lizel N
1 reviews | Active since Jan 2011
08 Apr 2019, 13:00
NO SERVICE FOR FIBRE ISSUES
CellC Fibre!! I logged a call on 31 March CF056282 about my router not working. They said 48 hours before a technician is dispatched. On Wednesday 10 April I called again and they said someone will call by that afternoon or Thursday the latest!! No surprize, NO CALL! They then said on Thursday afternoon 11 April that someone will call, again NO CALL. I am now on the line still waiting for a supervisor to assist and it's been 17 minutes, and counting...… so not sure that they realize that there are many ISP's out there that was business!! So I can move anytime I want, however I have paid them and NO internet, I have to buy data at additional costs to myself!!! I wish someone will assist!!!
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Replies (3)
Cell C's replyOfficial
08 Apr 2019, 13:13Good afternoon Lizel
Our records indicate that your post on our Facebook platform has been responded to. The query has been escalated to Fibre support team for further assistance.
Regards
DA
Our records indicate that your post on our Facebook platform has been responded to. The query has been escalated to Fibre support team for further assistance.
Regards
DA
Cell C's reply08 Apr 2019, 13:13
Official
Good afternoon Lizel
Our records indicate that your post on our Facebook platform has been responded to. The query has been escalated to Fibre support team for further assistance.
Regards
DA
Our records indicate that your post on our Facebook platform has been responded to. The query has been escalated to Fibre support team for further assistance.
Regards
DA
LN
Lizel N's updateReviewer Update
08 Apr 2019, 13:27sorry had the dates incorrect, it was the 3rd and 4th of April that I called to follow up.
please ensure that someone calls me in the next hour to sort out.
LN
Lizel N's update08 Apr 2019, 13:27
Reviewer Update
sorry had the dates incorrect, it was the 3rd and 4th of April that I called to follow up.
please ensure that someone calls me in the next hour to sort out.
LN
Lizel N's updateReviewer Update
08 Apr 2019, 13:34to add to the above, I just called and had the same issue to cancel just like a previous customers review. they tell you they carry the installation costs free of charge but if you want to leave within 48 months you should pay them bac****! That is fine, but I will be sending my bill for additional data purchases due to no fibre!!!! Due to lack of service!!! Terrible
LN
Lizel N's update08 Apr 2019, 13:34
Reviewer Update
to add to the above, I just called and had the same issue to cancel just like a previous customers review. they tell you they carry the installation costs free of charge but if you want to leave within 48 months you should pay them bac****! That is fine, but I will be sending my bill for additional data purchases due to no fibre!!!! Due to lack of service!!! Terrible