JH
Jan H
1 reviews | Active since Mar 2019
17 Mar 2019, 15:49
No service during load shedding
I have 4 contracts with Cell C for my whole family. Every time there is load shedding we lose service completely. My son has a heart condition and today he had to go meet a friend in Irene. We got a call from the friend stating he did not arrive. We frantically tried getting hold of him but we could not as he had no signal due to load shedding in Irene. I had to get in my car and drive to the shopping centre to go look for him.
This happens everytime we have load shedding. We are not getting the service we are paying for which is totally unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
18 Mar 2019, 08:31Good morning Jan
Sincere apologies for any inconvenience caused by this.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding. Additionally load shedding hits without warning and by the time generators are in place more areas have been affected.
Regards
DA
Sincere apologies for any inconvenience caused by this.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding. Additionally load shedding hits without warning and by the time generators are in place more areas have been affected.
Regards
DA
Cell C's reply18 Mar 2019, 08:31
Official
Good morning Jan
Sincere apologies for any inconvenience caused by this.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding. Additionally load shedding hits without warning and by the time generators are in place more areas have been affected.
Regards
DA
Sincere apologies for any inconvenience caused by this.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding. Additionally load shedding hits without warning and by the time generators are in place more areas have been affected.
Regards
DA