No service delivery!

I contacted Cellc today and spoke to Anita at Customer Services who refused to help me and said that she cannot provide me with a payment allocation case number for the eft payment!

I have been assisted previously with payment allocation case numbers telephonically so it clearly does not make sense why I could not be assisted today!

I require a payment allocation case number for escalation??

Immediate payment was done for October!

I emailed proof of payment to the relevant email addresses which I always use

Cellc did not Debit my bank account on the 06/10/2021!