BM
Basil M
1 reviews | Active since Jan 2014
28 Nov 2024, 05:52
No service
For the last 3 months, every afternoon I have to reset my phone to get coverage to the calls that I missed the morning, and I can no longer send Sms's, some days I receive all of last weeks Sms's. Well I'm great full that all my contracts are expirering January next year because I'll not be renewing this bad service, but one thing I can say I get no service from cell C but boy O boy they never miss a debit order that's always on time.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
28 Nov 2024, 07:59Dear Basil Moore,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your network service over the past few months. We understand how frustrating it must be, especially when it impacts your calls and messages. While you've made a decision regarding the expiry of your contract, we’d like to make every effort to address your concerns and improve your experience in the meantime.
Kindly send us a private reply with the affected number for us to escalate the matter.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your network service over the past few months. We understand how frustrating it must be, especially when it impacts your calls and messages. While you've made a decision regarding the expiry of your contract, we’d like to make every effort to address your concerns and improve your experience in the meantime.
Kindly send us a private reply with the affected number for us to escalate the matter.
Regards,
Cell C | TN
Cell C's reply28 Nov 2024, 07:59
Official
Dear Basil Moore,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your network service over the past few months. We understand how frustrating it must be, especially when it impacts your calls and messages. While you've made a decision regarding the expiry of your contract, we’d like to make every effort to address your concerns and improve your experience in the meantime.
Kindly send us a private reply with the affected number for us to escalate the matter.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your network service over the past few months. We understand how frustrating it must be, especially when it impacts your calls and messages. While you've made a decision regarding the expiry of your contract, we’d like to make every effort to address your concerns and improve your experience in the meantime.
Kindly send us a private reply with the affected number for us to escalate the matter.
Regards,
Cell C | TN
BM
Basil M's updateReviewer Update
28 Nov 2024, 09:14***
BM
Basil M's update28 Nov 2024, 09:14
Reviewer Update
***
Cell C's replyOfficial
28 Nov 2024, 09:28Thank you for the reply.
We have escalated the matter to our support team and one of our friendly consultants will contact you soon to assist.
Regards,
Cell C | TN
We have escalated the matter to our support team and one of our friendly consultants will contact you soon to assist.
Regards,
Cell C | TN
Cell C's reply28 Nov 2024, 09:28
Official
Thank you for the reply.
We have escalated the matter to our support team and one of our friendly consultants will contact you soon to assist.
Regards,
Cell C | TN
We have escalated the matter to our support team and one of our friendly consultants will contact you soon to assist.
Regards,
Cell C | TN