No service cell c

I sent the following e-mail to cell c on 23 June 2021 explaining it all. Had to phone again today and again sent an email.

On Wed, Jun 23, 2021, 16:39 Zelda Yzelle <***********> wrote: Goodday,

I phoned cell c on 17 May 2021 to do an upgrade on my contract. They informed me they have some issues at the retention dept and would come back to me the following day.

Needless to say, no one contacted me back. I then phoned again on 19 May, same story. From there I phoned everyday, and everyday they told me there was a technical problem with my scoring, each time promising to come back to me and nothing happened. Some of your consultsnts were extremely rude and even hung up on me. I finally got a consultant who did the upgrade and actually contacted me back on 27 May confirming my upgrade was done and that I will be receiving my phone within 14 work days, as it has to be ordered. I upgraded to a Samsung A52, blue, dual sim.

I phoned again a week later to follow-up, and the consultant told me they received stock that day and that I will be getting my device the next week. Nothing happened.

On 2 June I had to phone again, as my debit order for the said number was not deducted. The consultant looked into it and told me that they would do the debit order by the following day. Nothing happened. I then had to phone AGAIN just to hear that the consultant who did my upgrade changed my payment option to cash, without my permission or even consulting me. My other contract's debit order went through, just not the one I did the upgrade on. I've NEVER paid my contract in cash, it has ALWAYS been by debit order. So I had to do an EFT, and apparently he changed it back to debit order, with my banking details I had to give again, but I will have to make an EFT payment again end of June, as the debit order will only be processed end of July??? I have never made a debit order agreement and had to wait two months for it to be processed. So even my payment method is messed up.

I followed up again after a week for my device, and then the consultant told me there is no stock, but it should arrive the following week. Long story short, I phoned AGAIN today, after receiving a missed call, just to hear AGAIN that there is no stock. How can you advertise a device in consecutive catalogues while not having stock??? Almost a month later, I still don't have my phone.

I have never received such bad service from cell c until now! Everything is one big mess and disappointment.

I am very disappointed in cell c's customer service and is seriously considering cancelling my contracts, as well as my husband's and convincing all family and friends to do the same. It is no wonder that everyone I speak to has nothing good to say about cell c.

Now we are in another lockdown, so then there will be a new excuse for you for me not getting my phone

30/6 I phoned AGAIN, now I'm told they MAY have stock by end of July/August.

But still the Samsung A52 is advertised in the catalogue.

I can however go to a cell c store (Which is in no near vaccinity of Modimolle, and I can't travel to Gauteng) and see if they have stock, then I can do my upgrade there. So I have to travel, I can't afford the extra travelling expenses, in HOPE to get a phone!!!! But they don't have stock online??? A friend of mine is at Vodacom and received her Samsung A52 within two working days. MTN also have them.

I understand why they are so to say bankrupt.