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AS
Andre S

1 reviews | Active since Mar 2009

20 Dec 2022, 08:58

No Service Cell C

I have 3 contracts with CellC of which 1 is a data contract. ***) I got poor service on this contract, sometimes NO signal to the point where I went over to Telkom. I then, some 3 months ago, cancelled the contract. NO LUCK. They close the cases without consulting and in the meantime this sim is lying in my cupboard, not connected and I am paying for it

0
Replies (5)
AS
Andre S's update19 Jan 2023, 06:52
Reviewer Update
Good Morning, this is strange as this contract is purely a data contract that did not include any device. When I signed the contract (@ Somerset Mall) I was told that it can be cancelled at any time and since no device was part of the contract, there would not be any cancellation fees. I have now been paying since October 2022 and not been able to use the SIM card. I have no service! Why should I continue paying for something I don't use or cannot use? Please advise
AS
Andre S's update19 Jan 2023, 08:49
Reviewer Update
Furthermore, looking at my statements this morning, I found this anomaly:
image.png 31.94 KBWhy was I charged twice on 2/07/2021?
AS
Andre S's update19 Jan 2023, 08:50
Reviewer Update
***

AS
Andre S's update05 Feb 2023, 13:18
Reviewer Update
Yes please escalate it. The SIM is currently not active and does not work at all
Cell C
Cell C's reply05 Feb 2023, 13:38
Official
Good day Andre Spencer

We will be in touch.

Regards
NH