1 reviews | Active since Apr 2017

24 Jul 2017, 20:30

No Service At All

<p>Okay, so let me just say, I have been to this tore before and even signed up for a smartdata sim but never have I been treated so badly, I didnt even want to course a seen as I live around the area. I had been to the Cell C Stores in Menlyn Mall and Centurion Mall and was immediately greeted with great service and welcoming sales people. But the one in Wonderpark Shopping Center are the last people I would recommend, I arrived with my wife to purchase the router deal from Cell C as I have been with the telecom for over 8 years now, but I never thought I would walk into a store that had all it's sales people sitting on their chairs as I waited to be serviced for 15 minutes to no avail. I was terribly disturbed by this to the point my wife said we should get going to another store, which we did. I drove all the way to Kolonade Mall to get the same deal I would have received at Wonderpark and was given the service I am used to, excellent service as I walked in. I recommend anyone looking for service at all to stay away from the Cell C store at Wonderpark Shopping Center, especially the sales guy called KG. I had to walk up to the guy and ask him for his name at wonderpark seeing as how he was just sitting whilst my wife and I were waiting for service.</p>

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Replies (4)
Cell C
Cell C's reply25 Jul 2017, 07:56
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Jul 2017, 07:56
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Jul 2017, 09:12
Official

Please be advised that Theodorah could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jul 2017, 11:53
Official

Hi Fablo

Kindly respond to Theodorah's email for further assistance.

Regards

Cell C | PN