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NG
Nico G

1 reviews | Active since Oct 2011

27 Jun 2017, 09:10

No service at all

<p>Contacted csure the first time on 13/06/17 due to the loss of my cell phone insured with them and followed up on 21/06/2017 and to date nothing whatsoever. their time frame of reporting an incident now lapsed so what this pay your premies and no service for what paid.</p>

0
Replies (5)
Cell C
Cell C's reply27 Jun 2017, 09:26
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Jun 2017, 09:51
Official

Derrick confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply29 Jun 2017, 09:32
Official

Derrick has been in contact with you to assist and provide the outcome feedback regarding this matter.

Regards
Cell C | PN

NG
Nico G's update29 Jun 2017, 10:19
Reviewer Update

Thanks to Derrick Makhubela and Alicia Kruger for the assistance. my claim resolved and approved in two days. Excellent and thank you.

Cell C
Cell C's reply29 Jun 2017, 10:57
Official

Thumbs up to Alicia and Derrick for the awesome service!

Thank you for providing us with feedback.

Have a lovely day further.

Regards

Cell C | PN