No service and theft of money

<p>Having bought a new handset for my mum, she needed a microsim. As her contract is in dad's name, I needed to get him to a Cell C store to do a sim swop. Due to his work shifts, getting him to a store is difficult. I managed to get him to the Cell C branch at the Atrium Centre (Durban) at 8:45am 2 Sundays ago, The store only opened at 9:15am (shame, maybe the staff were nursing a hangover and needed the extra 15 minutes to recover), but I eventually got in. Luckily we were immediately helped by a young gentleman, who seemed very efficient and polite. R100 later and in possession of a new micro sim, i thought that mum could finally use her new phone after 1 month of looking at it. </p> <p> </p> <p>The sim swop was meant to activate by 12pm the same day, but didn't. Being a weekend, we left it till Monday. Now 2 weeks later, and after calling the Cell C call centre (who are another bunch of special people), it turns out nothing was done by the store. So, you hand over money, and get nothing in return, sound like a mugging to me? </p> <p> </p> <p>I called the store today hoping to resolve the matter. The manager is insistent that I must come in to identify the perpetrator and they can try resolve the problem (maybe this time they want to try ***** my car)?</p> <p> </p> <p>Can someone from Cell C (the company, not the store) please contact me to try assist because at this point in time i am furious will be campaigning against anyone i know renewing contracts with you and your *********** workforce. I've never personally done a sim swop, but really, how difficult is it to give the customer what they have paid for, or don't take their cash because you don't know how to do a sim swop. There's no shame in not knowing. The staff member could have said "hey, i have no idea what im doing".</p>