No service after a week

<p>After querying an amount from my bank account by cell c, they first said it would take 24 hours, then 48, then 72, still no outcome or reimbur*****t. After Hout Bay branch queried and queried day after day, we are told it has been escalated again and again. After a week and a day still no resolution to the repayment of funds taken out of my account without authorisation. What service? </p>