NO Service!

I have had issues with reception and phone calls dropping mid-conversation. I raised the issue with CellC's customer care on 4 November 2015. I was informed that they would get a technician to inspect signal in my area of residence, to maybe boost signal there. If not I would have the option to cancel my contract without penalties.<br> I explained on numerous occasions that the issue is ALL OVER Port Elizabeth, and that I have sites to run all over and that boosting signal only in my area of residence is of little use, since I pay for a Cell Phone and not a landline.<br> The query was only logged by Cell C on 10 December 2015, more than a month after the complaint. On 18 December 2015, i received notification that the technician (THE ONLY ONE EMPLOYED) is on leave from 15 December 2016 to 15 January 2015. Still no response.<br> When I requested my recorded phone conversations with them, they said that they will let me know via SMS when the recordings have been delivered to the nearest Cell C Store within three working days.... This was two weeks ago and still no notification. <br> I am paying for a service that is not being delivered and want you to take your phone and contract and stop billing me