SP
Schalk P
1 reviews | Active since Jun 2018
15 Dec 2021, 13:54
No service
After deciding to take my business elswere I cancelled my contract on the 19 Nov. Still getting billed!! Logged a call 2 weeks ago to find out why they have not cancel. Said they will investigate and let me know in 48 hours, that was 2 weeks ago. Customer support not answering today.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
15 Dec 2021, 14:46Hi Schalk
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Cell C's reply15 Dec 2021, 14:46
Official
Hi Schalk
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Cell C's replyOfficial
15 Dec 2021, 14:46Hi Schalk
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Cell C's reply15 Dec 2021, 14:46
Official
Hi Schalk
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
Thank you for reaching out.
Kindly advise when and how was the request submitted.
^NH
SP
Schalk P's updateReviewer Update
15 Dec 2021, 15:32Hi, this was submitted via a call to the customer service department on the 10 Nov. They have transfered me to the cancelation department.
SP
Schalk P's update15 Dec 2021, 15:32
Reviewer Update
Hi, this was submitted via a call to the customer service department on the 10 Nov. They have transfered me to the cancelation department.
SP
Schalk P's updateReviewer Update
15 Dec 2021, 15:3319 Nov, not 10 Nov
SP
Schalk P's update15 Dec 2021, 15:33
Reviewer Update
19 Nov, not 10 Nov
SP
Schalk P's updateReviewer Update
15 Dec 2021, 15:48I understand that you record all conversations?
Cancelation Call - 19 Nov 2021 @ 16h13
Call to log incedent - 6 Dec 2021 @ 08h16
Call to follow up - 8 Dec 2021 @ 10h48
Follow up calls tried today but phone was dropped in my ear, twice!
Give ne a call if you need more info or really care to assist.
Cancelation Call - 19 Nov 2021 @ 16h13
Call to log incedent - 6 Dec 2021 @ 08h16
Call to follow up - 8 Dec 2021 @ 10h48
Follow up calls tried today but phone was dropped in my ear, twice!
Give ne a call if you need more info or really care to assist.
SP
Schalk P's update15 Dec 2021, 15:48
Reviewer Update
I understand that you record all conversations?
Cancelation Call - 19 Nov 2021 @ 16h13
Call to log incedent - 6 Dec 2021 @ 08h16
Call to follow up - 8 Dec 2021 @ 10h48
Follow up calls tried today but phone was dropped in my ear, twice!
Give ne a call if you need more info or really care to assist.
Cancelation Call - 19 Nov 2021 @ 16h13
Call to log incedent - 6 Dec 2021 @ 08h16
Call to follow up - 8 Dec 2021 @ 10h48
Follow up calls tried today but phone was dropped in my ear, twice!
Give ne a call if you need more info or really care to assist.
Cell C's replyOfficial
15 Dec 2021, 16:08We have referred your query to our support team for further assistance.
Please expect our call.
^YM
Please expect our call.
^YM
Cell C's reply15 Dec 2021, 16:08
Official
We have referred your query to our support team for further assistance.
Please expect our call.
^YM
Please expect our call.
^YM
SP
Schalk P's updateReviewer Update
15 Dec 2021, 16:52Will await your call, would be pleasantly surprised if I do receive one. 🤔
SP
Schalk P's update15 Dec 2021, 16:52
Reviewer Update
Will await your call, would be pleasantly surprised if I do receive one. 🤔
SP
Schalk P's updateReviewer Update
16 Dec 2021, 14:49Hi Hellopeter followers,
Just an update on the complaint. I was surprised when CellC did call me back, but even more surprised when I realised the it looks like CellC motto is all about “Making money” and not “Serving the customer and keep them happy”
Long story short. Took out the contract about 15 years ago. On 16 Nov my phone fell in the water with about only about 3 months left on the contract. I called customer service and was told that if I pay up the contract I can upgrade immediately. So instead of going trough a lengthy insurance claim, I thought that’s the best option to go. That was the start of the bad service and lies. First had issues allocating payment and then trying to change the terms on the system and went from one promise to the other until I got fed-up. I walked across to the red dot competitor and got a phone with-in 10min, called CellC and cancelled the contract (19 Nov)
CellC now called me and said that the cancellation agent was suppose to tell me that I had to give 30 days’ notice. They can trace the call only till I was put trough to the cancellation department. The call to the cancellation department is conveniently “Not Found” Now its their word against mine, and they are defiantly not choosing mine!! So the outcome, in my own shortened word is “Sorry sir but you are lying, there are no call so you are liable for the cancellation” Why only cancelling today if I was fighting from the 6th already???? Why keep customers liable if you cant manage to keep track of recordings??
The amount that CellC billed me is small. My first thought was to just pay it and get it over. (If it was my fault I would have done it with a smile and apology!) I have decided that I will not pay this silly amount, not because I can’t, but because of the principle of it. I was treated badly and are now called a **** and should therefor pay? NOT WAY!
I have another contract, just waiting for it to end so I can cancel that one too!
Good luck to CellC, if this is the way you treat your customers I’m not sure how long the customers (who is the heart of your company) will support you!
Just an update on the complaint. I was surprised when CellC did call me back, but even more surprised when I realised the it looks like CellC motto is all about “Making money” and not “Serving the customer and keep them happy”
Long story short. Took out the contract about 15 years ago. On 16 Nov my phone fell in the water with about only about 3 months left on the contract. I called customer service and was told that if I pay up the contract I can upgrade immediately. So instead of going trough a lengthy insurance claim, I thought that’s the best option to go. That was the start of the bad service and lies. First had issues allocating payment and then trying to change the terms on the system and went from one promise to the other until I got fed-up. I walked across to the red dot competitor and got a phone with-in 10min, called CellC and cancelled the contract (19 Nov)
CellC now called me and said that the cancellation agent was suppose to tell me that I had to give 30 days’ notice. They can trace the call only till I was put trough to the cancellation department. The call to the cancellation department is conveniently “Not Found” Now its their word against mine, and they are defiantly not choosing mine!! So the outcome, in my own shortened word is “Sorry sir but you are lying, there are no call so you are liable for the cancellation” Why only cancelling today if I was fighting from the 6th already???? Why keep customers liable if you cant manage to keep track of recordings??
The amount that CellC billed me is small. My first thought was to just pay it and get it over. (If it was my fault I would have done it with a smile and apology!) I have decided that I will not pay this silly amount, not because I can’t, but because of the principle of it. I was treated badly and are now called a **** and should therefor pay? NOT WAY!
I have another contract, just waiting for it to end so I can cancel that one too!
Good luck to CellC, if this is the way you treat your customers I’m not sure how long the customers (who is the heart of your company) will support you!
SP
Schalk P's update16 Dec 2021, 14:49
Reviewer Update
Hi Hellopeter followers,
Just an update on the complaint. I was surprised when CellC did call me back, but even more surprised when I realised the it looks like CellC motto is all about “Making money” and not “Serving the customer and keep them happy”
Long story short. Took out the contract about 15 years ago. On 16 Nov my phone fell in the water with about only about 3 months left on the contract. I called customer service and was told that if I pay up the contract I can upgrade immediately. So instead of going trough a lengthy insurance claim, I thought that’s the best option to go. That was the start of the bad service and lies. First had issues allocating payment and then trying to change the terms on the system and went from one promise to the other until I got fed-up. I walked across to the red dot competitor and got a phone with-in 10min, called CellC and cancelled the contract (19 Nov)
CellC now called me and said that the cancellation agent was suppose to tell me that I had to give 30 days’ notice. They can trace the call only till I was put trough to the cancellation department. The call to the cancellation department is conveniently “Not Found” Now its their word against mine, and they are defiantly not choosing mine!! So the outcome, in my own shortened word is “Sorry sir but you are lying, there are no call so you are liable for the cancellation” Why only cancelling today if I was fighting from the 6th already???? Why keep customers liable if you cant manage to keep track of recordings??
The amount that CellC billed me is small. My first thought was to just pay it and get it over. (If it was my fault I would have done it with a smile and apology!) I have decided that I will not pay this silly amount, not because I can’t, but because of the principle of it. I was treated badly and are now called a **** and should therefor pay? NOT WAY!
I have another contract, just waiting for it to end so I can cancel that one too!
Good luck to CellC, if this is the way you treat your customers I’m not sure how long the customers (who is the heart of your company) will support you!
Just an update on the complaint. I was surprised when CellC did call me back, but even more surprised when I realised the it looks like CellC motto is all about “Making money” and not “Serving the customer and keep them happy”
Long story short. Took out the contract about 15 years ago. On 16 Nov my phone fell in the water with about only about 3 months left on the contract. I called customer service and was told that if I pay up the contract I can upgrade immediately. So instead of going trough a lengthy insurance claim, I thought that’s the best option to go. That was the start of the bad service and lies. First had issues allocating payment and then trying to change the terms on the system and went from one promise to the other until I got fed-up. I walked across to the red dot competitor and got a phone with-in 10min, called CellC and cancelled the contract (19 Nov)
CellC now called me and said that the cancellation agent was suppose to tell me that I had to give 30 days’ notice. They can trace the call only till I was put trough to the cancellation department. The call to the cancellation department is conveniently “Not Found” Now its their word against mine, and they are defiantly not choosing mine!! So the outcome, in my own shortened word is “Sorry sir but you are lying, there are no call so you are liable for the cancellation” Why only cancelling today if I was fighting from the 6th already???? Why keep customers liable if you cant manage to keep track of recordings??
The amount that CellC billed me is small. My first thought was to just pay it and get it over. (If it was my fault I would have done it with a smile and apology!) I have decided that I will not pay this silly amount, not because I can’t, but because of the principle of it. I was treated badly and are now called a **** and should therefor pay? NOT WAY!
I have another contract, just waiting for it to end so I can cancel that one too!
Good luck to CellC, if this is the way you treat your customers I’m not sure how long the customers (who is the heart of your company) will support you!