LB
Lushe B
1 reviews | Active since Jul 2018
17 Sept 2020, 11:49
NO SERVICE
I am urgently looking for support from the Retentions Department who messed up my Upgrade - now I am being charged for their error. The agent (Vuyelwa) and her manager (Ellon) refuse to contact me, even though I have been trying to contact them via the call centre and repeated emails for over a week. .
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
17 Sept 2020, 12:19Good Day Lushe
Thank you for writing to us regarding your upgrade.
We have escalated your query for assistance, our team will be in touch to assist with your query.
^NZ
Thank you for writing to us regarding your upgrade.
We have escalated your query for assistance, our team will be in touch to assist with your query.
^NZ
Cell C's reply17 Sept 2020, 12:19
Official
Good Day Lushe
Thank you for writing to us regarding your upgrade.
We have escalated your query for assistance, our team will be in touch to assist with your query.
^NZ
Thank you for writing to us regarding your upgrade.
We have escalated your query for assistance, our team will be in touch to assist with your query.
^NZ
LB
Lushe B's updateReviewer Update
23 Sept 2020, 09:04Good Day CellC
I received a call from Palesa on 17 September who assured me that a credit would be processed and that she will contact me on Monday, 21 September to confirm that all is in order. To date (23 September) she has failed to correspond.
Regards, Lushe
I received a call from Palesa on 17 September who assured me that a credit would be processed and that she will contact me on Monday, 21 September to confirm that all is in order. To date (23 September) she has failed to correspond.
Regards, Lushe
LB
Lushe B's update23 Sept 2020, 09:04
Reviewer Update
Good Day CellC
I received a call from Palesa on 17 September who assured me that a credit would be processed and that she will contact me on Monday, 21 September to confirm that all is in order. To date (23 September) she has failed to correspond.
Regards, Lushe
I received a call from Palesa on 17 September who assured me that a credit would be processed and that she will contact me on Monday, 21 September to confirm that all is in order. To date (23 September) she has failed to correspond.
Regards, Lushe
Cell C's replyOfficial
23 Sept 2020, 10:09Good Morning Lushe
We are doing a follow up with Palesa and she will call you to provide an update.
^NS
We are doing a follow up with Palesa and she will call you to provide an update.
^NS
Cell C's reply23 Sept 2020, 10:09
Official
Good Morning Lushe
We are doing a follow up with Palesa and she will call you to provide an update.
^NS
We are doing a follow up with Palesa and she will call you to provide an update.
^NS
LB
Lushe B's updateReviewer Update
07 Oct 2020, 08:17Good Day,
Almost 3 weeks later and this item is STILL NOT resolved.
I am still being charged incorrectly for CellC's error.
Regards,
Lushe
Almost 3 weeks later and this item is STILL NOT resolved.
I am still being charged incorrectly for CellC's error.
Regards,
Lushe
LB
Lushe B's update07 Oct 2020, 08:17
Reviewer Update
Good Day,
Almost 3 weeks later and this item is STILL NOT resolved.
I am still being charged incorrectly for CellC's error.
Regards,
Lushe
Almost 3 weeks later and this item is STILL NOT resolved.
I am still being charged incorrectly for CellC's error.
Regards,
Lushe