1 reviews | Active since Nov 2021
NO SERVICE
The most shocking service. See my email below to them. I have a children's home and my phone is our donations. if its cut it means people children will be suffering. Cell C and the certain staff members supposedly trying to help me. I stand in awe how you receive salaries every month with the level of incompetence I have seen. Why does it always have to come to this. I will be making Cell C Facebook Famous every day until i get the service I am entitled to. Please read my email below:
Good Day
It is with huge disappointment that i am writing this email.
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. ... Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers. Which has really let me down.
My ID: *** Phone in question: *** Credit almost 6000.00 on *** Been asking since early October to sort it out please but no one is getting it right. I get told 48 hours and now I am told 21 days. See reference numbers below. i also called on 2 more occasions where the ladies said they will actually call me back. They were sympathetic and sincere over the phone. But i am still waiting for the call backs. *** *** Disperse the finance correctly over my 3 accounts please. Confirm you have done it with proof by return of email. I am not prepared to wait any longer. 24 Hours before i take further action. I have spoken to a lawyer who says it will be in my right to seek compensation for all donations lost to my childrens home as well as cancel my contract. We will also make this public. I have all the staff names and more information for anyone interested. Thank you Susan Harris
**SMS**
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Furthermore i received an email from Nadine confirming what steps were taken and with whom. Please see below.
**Email**
Mon, 29 Nov 2021 at 11:18, Nadine Attwell <***> wrote:A request has sent to finance to allocate the payment to the account that is owing Zanele Ndawo is the person assisting with the transfer She has sent it through to Roeloff to allocate payment She has confirm payment should be reflecting on the other account by 4pm Regards,Nadine |
NADINE ATTWELL
FINANCIAL ENTRIES PREPARER
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
Now my phone is still disconnected. I have been told that Vodacom is managing the accounts. So we have 2 service providers involved now. It seems they cant communicate but they are supposedly in the business of communication.
Somebody is going to pay for the losses of my childrens Christmas because i cant return calls.
I cannot believe the matter was not investigated thoroughly before you gave me the excuse of a response above. The bittom line is my one.account is in credit with R5924.00 and the othe 2 accounts are in arrears with R3000.00 after requesting it to be dispersed. Well any idiot can work that one out. I am disgusted in this pathetic service from CellC and Vodacom. Nothing else but incompetency.
Thank you
Susan Harris
**SMS**
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Furthermore i received an email from Nadine confirming what steps were taken and with whom. Please see below.
**Email**
Mon, 29 Nov 2021 at 11:18, Nadine Attwell <***> wrote:A request has sent to finance to allocate the payment to the account that is owing Zanele Ndawo is the person assisting with the transfer She has sent it through to Roeloff to allocate payment She has confirm payment should be reflecting on the other account by 4pm Regards,Nadine |
NADINE ATTWELL
FINANCIAL ENTRIES PREPARER
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
Now my phone is still disconnected. I have been told that Vodacom is managing the accounts. So we have 2 service providers involved now. It seems they cant communicate but they are supposedly in the business of communication.
Somebody is going to pay for the losses of my childrens Christmas because i cant return calls.
I cannot believe the matter was not investigated thoroughly before you gave me the excuse of a response above. The bittom line is my one.account is in credit with R5924.00 and the othe 2 accounts are in arrears with R3000.00 after requesting it to be dispersed. Well any idiot can work that one out. I am disgusted in this pathetic service from CellC and Vodacom. Nothing else but incompetency.
Thank you
Susan Harris