1 reviews | Active since Feb 2017

22 Feb 2017, 14:26

No Service

<p>After applying for an account and have a vodacom account moved to Cell C, one would think they would jump at the oppertunity to grow. However, after completing all the required documents and being certain that one would be approved, we are still waiting for ANY reply. Their agent Mrs. Nika Van Schalkwyk mailed all the documentation to us, we completed it and attached all proof documents as required. Now being nearly three weeks later, we still haven't heard or received anything relating to this new contract. After numerous attemps of calling and sending messages to the above mentioned agent, she has yet to reply. We contacted Cell C customer support and even then it was near impossible to get any proper help. I dont even know how they manage to stay in business with such terrible service and would never advise anyone to move to Cell C. Stay with your current network, trust me, you're better off without them.</p>

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Replies (2)
Cell C
Cell C's reply22 Feb 2017, 14:38
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will follow up on this matter and assist. You will be contacted during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply24 Feb 2017, 07:49
Official

Mpho has been in contact with you to assist with this matter. He liaised with Nika and feedback was provided.

Regards

Cell C | PN